We all know how the general cost of travel is on a massive rise lately. Whether this is the cost of the airfare to get there or the cost of the accommodation for the duration of your trip.
When we are paying top dollar at the moment, it goes without saying that we expect good value for our money and a service that is best in class. Where accommodation is concerned, as there is so much choice out there, it is imperative that we take steps when and where any standard of service has fallen short.
If you discover that there is any type of problem with your accommodation: be this a lack of cleanliness in your room, poor food or a rude member of staff, you must make an immediate complaint to a duty manager. When you do so, make sure you make a note of their name badges just in case you need to reveal the people you have spoken to later on, if the complaint escalates.
Hopefully, the manager will be able to put the complaint right straight away. In which case, you should put the matter behind you and get on with the business of enjoying your holiday.
However, if the manager was unwilling to put the matter right, you should take further steps when you get back home. If they have a head office - write to them accordingly. If you travelled with a tour operator, make sure you forward a complaint to them as soon after you return as possible. In any event, remember to leave an applicable review so as to forewarn future potential guests.
